Reference

How gem999 Handles Your Personal Information

Your account, your payment details, and how you use this platform — we take the handling of that information seriously. This page explains exactly what we collect, why we collect it, and what you can do about it.

Account DataDANA, OVO, GoPay PrivacyCookie ControlsData Access RequestsRetention Policy

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We use SSL encryption across every page and every transaction. Account access requires your credentials plus any active verification step — we do not bypass that for any reason. Here's how the key areas of data handling work on our end.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your password is stored as a one-way hash — we cannot read it. If you suspect unauthorised access, use the account recovery flow immediately and contact support via live chat.

Data Retention

Active account data is kept while your account is open. If you close your account, we retain only what applicable law requires, then delete or anonymise the rest within a reasonable period.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion by contacting support. We'll verify your identity first, then process the request.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Requests are handled by the same team that manages account and wallet queries — so you won't be passed around.

Live Chat Open the chat widget from any page on gem999. Mention your account and the specific data request — our team will pick it up and respond directly.

Email Support Send your privacy request to our support address. Include your registered account details so we can verify your identity before making any changes.

Account Settings Some data preferences — like marketing communications — can be updated directly inside your account settings without contacting support at all.

What This Privacy Policy Covers

gem999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run it — your name, contact details, and the payment method you choose, whether that's DANA, OVO, or GoPay. We also collect technical data like your device type, IP address, and session activity

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so we can keep your account secure and the platform running smoothly. We do not sell your personal data to third parties. Payment data processed through DANA, OVO, or GoPay is handled under those providers' own privacy terms in addition to ours — we only receive
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confirmation that a transaction was completed, not your full wallet credentials. We may share data with regulatory bodies or law enforcement where required by applicable law. Access to this platform and the scope of data we process depends on local law and is available only where
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local regulations permit. If you're in Bandung or anywhere else in Indonesia, the same policy applies to your account. We keep your data only as long as your account is active or as required by law, after which it is deleted or anonymised.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about how gem999 handles personal data. If yours isn't here, live chat is the fastest way to get a direct answer.

We collect your name, email address, contact number, and the payment method you register — such as DANA, OVO, or GoPay. We also log device and session data for security purposes.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete transactions, and with authorities where the law requires it.

Contact our support team via live chat or email with your account details. We'll verify your identity and send you a summary of the data we hold on your account.

Yes. Submit a deletion request through support. We'll close your account and remove personal data, keeping only what applicable law requires us to retain for a set period.

We receive only a transaction confirmation from those providers. Your wallet credentials and account details stay within DANA, OVO, or GoPay — we never store them on our side.

We use session and analytics cookies. Session cookies are needed to keep you logged in. Analytics cookies can be blocked through your browser settings without affecting your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoOVO Withdraw Guide AccountRegister

How gem999 Handles Your Personal Information

How We Protect and Manage Your Information

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does gem999 collect when I open an account?

02 Does gem999 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask gem999 to delete my account and personal data?

05 How does gem999 handle my DANA, OVO, or GoPay payment information?

06 Does gem999 use cookies, and can I turn them off?

Privacy Policy

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